Caller

Location – Bangalore
Go Top
DESIRED PROFILE
Experience:
2 – 3 years of experience in AR Calling / Eligibility and Benefits verification (US Healthcare – Medical billing domain)
Education & Certifications:
• Graduate / Under Graduate.

Skills, Knowledge & competencies:
• Experienced callers with 2 – 3 years of experience in AR Calling / Eligibility and Benefits verification (US Healthcare – Medical billing domain)
• Excellent domain knowledge
• Good Analytical skills.
• Good communication skills (verbal/written)
• Good comprehension skills
• Good typing & keyboard skills
• Good computer knowledge

Key Responsibilities:
• Call Insurance Company and obtain eligibility and benefits / claim status.
• Follow up with Insurance Companies on status of authorizations.
• Apply instructions/updates received from the client during production
• Meet the productivity & quality targets set on a daily basis
• Identify issues and escalate the same to the immediate supervisor
• Comply with data integrity and Company’s security policies

Callers / Analysts

Location – Bangalore
Go Top
DESIRED PROFILE
Experience:
5-7 years of experience in AR calling and Denial Management (US Healthcare – Medical billing domain)
Education & Certifications:
• Graduate / Under Graduate

Skills, Knowledge & competencies:
• 5- 7 years of experience in AR calling and handling Denials and Analysis is mandatory.
• Good understanding of the complete Revenue Cycle Management.
• Attention to detail.
• Good Analytical skills.
• Good communication skills (verbal/written)
• Good comprehension skills
• Good computer knowledge
• Flexible to work on voice process (calling)
• Willing to work in Night Shift

Key Responsibilities:
• Address outstanding or assigned A/R thru analysis and phone calls.
• Follow up with Payers on outstanding inventory to yield maximum cash flow.
• Take appropriate end to end actions on denials which include submission of corrected claims, Completing Appeal forms and filing appeals etc.,
• Update the outcome of the calls or analysis in a clear and coherent manner in the billing system.
• Report trends/pattern in denials, claim submission errors, credentialing issues and billing related road blocks to the immediate supervisor
• Apply instructions/updates received from the client during production
• Meet the productivity & quality targets set on a daily basis
• Comply with data integrity and Company’s security policies